Quick answer
Ask six things: is the build custom to your shop, who trains it, will you hear it before it goes live, are you month to month, what are the setup steps, and can you call a live demo today. It's all custom built, so our team will chat with you about that. A 15-minute call is enough to hear how it sounds.
A lot of agencies sell the same template with a new greeting. The useful test is whether they will build it for your services, let you hear it, and let you leave if it is not working.
A buyer's checklist
1A custom build
Ask whether the agent is trained on your services, your service area, and how you book — or whether it is a template with your name on the greeting. A custom build should sound like your front desk, not a generic script.
2Who trains it
Ask who writes the answers and who updates them when a price or a service changes. You should know the team doing the work, and you should review the build before it talks to customers.
3Testing before go-live
You should call it yourself, and hear it handle a messy question, before it answers a real customer. If the only demo is a recording of someone else's business, you have not tested yours.
4No contracts. Month to month.
No contracts. Month to month. A long lock-in is how an agency keeps you after the build stops getting attention.
5Clear setup steps
Ask what happens after the call, what you have to send, and when it usually goes live. A straight answer is "usually live within days," with the steps written down. A vague multi-month project with no steps is a different kind of job.
6Ask to hear a live demo
Call a working agent before you buy. Hear a demo, or book a 15-minute call and we'll walk a build for your trade. It's all custom built, so our team will chat with you about that.
Questions to ask on the call
- Will you build this for my services and my service area, or start from a template?
- Who trains it, and who do I talk to when a price changes?
- Can I call it and try to break it before it goes live?
- What are the setup steps, and when is it usually live?
- Are you month to month?
- What do I still own if I cancel?
- What does the agent hand to a person, and when?
- Can I hear a live demo on this call?
Walk away if
- They will not let you hear a live agent before you sign.
- They want a long contract before you have used it.
- They cannot say what happens when the AI gets something wrong.
- They cannot tell you the setup steps.
- The only demo is a recording of someone else's business.
Run this checklist on us
Hear a live demo, or book a 15-minute call. It's all custom built, so our team will chat with you about that. No contracts. Month to month.